Patient Experience of Urgent Care in Bexley

Summary

Enter and view visit into Erith Hospital and Queen Mary's Sidcup urgent care centres.

Key findings

• 29% of respondents presented at UCC because they could not get a GP appointment, with 28% patients requiring treatment for injury. Others said that it was “easy to be seen” and not being registered with a GP, that made them decide to attend an UCC.

• The majority of respondents, 85%, were aware of the NHS 111 service, with 7% of respondents being referred by NHS 111.  

• Over half of the respondents, 52%, felt that a GP would have been able to deal with their health concern rather than the UCC.

• The majority of respondents, 82%, did not see a waiting time displayed on the wall during their visit.   

•  26% of respondents rated their health concern as fairly or very urgent.   62% of respondents were “very satisfied” and 36% were “satisfied” with the level of care they received, with 91% of participants reporting their dignity and privacy being respected at all times.  
• Nearly half of the respondents, 44%, were unaware of how to make a complaint.